Shipping Policy

Last updated: 22 August 2026

Everything on this page is the real timetable, not the optimistic one. If any of it turns out to be wrong for your order, email thewhitehorse.officialrequests@gmail.com and we will sort it out.

Where we ship

We currently ship to addresses within the United States only, including Alaska, Hawaii and APO/FPO addresses. We are not shipping internationally yet. If you are outside the US and want to be told when we do, join the newsletter.

What it costs

Order total	Shipping
$40.00 and over	Free
Under $40.00	$4.95 flat rate

Shipping is calculated on your order subtotal before tax. Sales tax is calculated at checkout based on your delivery address.

How long it takes

There are two separate clocks and it is worth understanding both.

1. Processing — 1 to 3 business days

After you order, we pass the order to our fulfilment partner and it is picked, packed and handed to a carrier. This normally takes 1–3 business days. Orders placed on a weekend or a US public holiday start processing on the next business day.

2. Transit — typically 10 to 20 days

Most orders arrive 10 to 20 days after dispatch. A minority take longer, and in unusual cases — customs backlogs, peak season, bad weather — it can stretch to 30 days.

Why it takes this long, plainly: Puppygirlparadise does not hold its own warehouse. Orders ship directly from our supplier's warehouse overseas. That is what keeps the prices where they are, and it is also why your parcel is not turning up in two days. We would rather you knew that here than found out after paying.

Combined, a typical order is in your hands within about 2 to 3 weeks of you placing it.

Tracking

You get a dispatch email with a tracking number as soon as the parcel is handed over. Two things to expect:

• Tracking can take 3–5 days to show its first scan. This is normal and does not mean anything has gone wrong.
• On international routes tracking often goes quiet for a stretch between the export scan and the US arrival scan. Also normal.

If your tracking has not moved at all in 10 days, email us and we will chase it.

If a parcel is late, lost or damaged

• Not delivered 30 days after dispatch? Email us. We will send a replacement or refund you in full, your choice. You do not have to argue with us about it.
• Arrived damaged? Send a photo and your order number. We will replace it or refund you. You do not need to post the damaged item back.
• Tracking says delivered but nothing arrived? Check with neighbours and your building's mail room first, then email us within 7 days and we will help.

Wrong address

Check your address at checkout. If you spot a mistake, email us within 12 hours of ordering and we will almost always be able to correct it. Once a parcel has been dispatched we cannot redirect it, and a parcel returned to sender because of an incorrect address can be reshipped at your cost or refunded minus the original shipping.

Split shipments

If you order several items they may arrive in separate parcels on different days, at no extra cost to you. Your dispatch email will say if that is the case.

Questions

Email thewhitehorse.officialrequests@gmail.com or call (860) 259-4672, Monday to Friday, 9am–5pm Eastern.